In-field Service

Types of Certified In-field Service Available for an Additional Fee:

Emergency: 48 hours response   
This service is included for 12 months with the Optimum Warranty.
If not covered under the optimum warranty, service calls are $450 net. 
Replacement parts are included if needed within the first 24 months under the standard warranty or 36 months under the optimum warranty.

Basic: 5 day response   
If emergency service is not required, the basic service has a 5 day response time.
The price is $300 net. Replacement parts are included for the first 24 months if the unit is under the standard warranty or 36 months under the optimum warranty.

 In-field Service includes:
* Service Trip
* Product diagnostic
* Manufacturer approved parts (if under warranty)
* Labor
* Proper disposal/recycling of parts
* Lamp replacement if needed
 

Call our Customer Care department at 800-782-6222 for more information or to schedule service. 

New Optimum Warranty Includes In-field Service

Our extended warranty includes 36 months coverage of replacement parts and 12 months in-field service by a certified technician.  In-field service by a certified technician is guaranteed within two business days, Monday through Friday. The price is 5% of the sell price of the menu system ($50 minimum). The optimum warranty must be purchased within 30 days of the original ship date of the product.

To use the optimum warranty simply call Mainstreet’s Customer Care hot line at 1-800-782-6222 and tell us the product serial number. We will initiate the contact with a certified technician.